Tracking the Right Key Performance Indicators (KPIs) for Your Business

Navigating the aged care system can feel overwhelming, particularly when faced with the complex terminology, means testing rules, and various fees that may apply. Many families worry about whether they can afford aged care or whether a loved one will need to sell their home to pay for care. The good news is that Australia's aged care system is heavily subsidised by the Government, and there are protections in place to ensure that everyone can access appropriate care regardless of their financial circumstances. What Fees Apply in Residential Aged Care? If a person moves into an aged care home, there are generally four categories of costs that may apply. 1. Basic Daily Fee The Basic Daily Fee is paid by almost all residents and contributes towards day-to-day living expenses such as meals, cleaning, laundry and utilities. It is set by the Government and indexed regularly. As at March 2026, the maximum Basic Daily Fee is approximately $66.80 per day. 2. Means-Tested Contributions Depending on a person's income and assets, they may be required to contribute towards the cost of their care through means-tested arrangements. For people entering aged care under the newer fee arrangements, contributions may include: · Hotelling Contributions · Non-Clinical Care Contributions These fees are determined following a financial assessment conducted by Services Australia and are subject to annual and lifetime caps. Some residents pay nothing beyond the Basic Daily Fee, while others may make additional contributions based on their financial capacity. 3. Accommodation Costs Accommodation costs are often the most significant expense and are determined by the aged care provider. Residents may pay for accommodation by: · A Refundable Accommodation Deposit (RAD), being a lump sum payment; · A Daily Accommodation Payment (DAP); · Or a combination of both. A RAD is generally refundable when the resident leaves care, less any agreed deductions allowed under the legislation. 4. Additional Service Fees Some aged care homes offer enhanced services beyond the standard level of care. These may include superior accommodation, upgraded meal options, lifestyle programs or additional amenities. Where applicable, providers can charge additional fees for these optional services. Do You Have to Sell the Family Home? One of the most common concerns families raise is whether the family home must be sold to fund aged care. The answer is often "not necessarily." The home is only one factor considered in the aged care means assessment, and various rules apply regarding how much of the home's value is counted. In many cases, families can choose between paying a RAD, a DAP or a combination of both, allowing flexibility in managing cash flow and preserving assets. However, the decision to retain or sell the family home can have significant consequences for: · Aged care fees; · Centrelink entitlements; · Estate planning objectives; · Cash flow requirements; and · Tax outcomes. This is why obtaining specialist aged care advice is often worthwhile before making any major financial decisions. What About Home Care? For older Australians who remain living at home, government-funded home care programs can help support independence. Under the Support at Home framework, contributions are generally determined by a person's income and assets. Clinical services are typically government funded, while contributions may apply to other support services depending on financial circumstances. Unlike residential aged care, there is generally no accommodation component because the individual continues living in their own home. Can Everyone Access Aged Care? A common misconception is that people with significant assets are not entitled to government-supported aged care, or that those with limited resources cannot afford care. In reality, all eligible Australians can access government-subsidised aged care services. The financial assessment process is designed to determine an individual's contribution, while government funding covers the balance of approved care costs. Key Takeaways When considering aged care, families should remember: · Everyone generally pays a Basic Daily Fee. · Additional contributions may be payable depending on income and assets. · Accommodation can be funded using a RAD, DAP or a combination of both. · The family home can significantly affect aged care outcomes. · Government subsidies ensure aged care remains accessible regardless of financial position. · Obtaining financial and aged care advice before entering care can potentially save considerable costs and avoid unintended consequences. Final Thoughts Aged care is one of the most significant financial decisions many families will face. While the fee structure can initially appear complex, understanding the different components and planning ahead can make the process far less stressful. The best outcomes are usually achieved when aged care planning is considered alongside estate planning, tax advice, Centrelink entitlements and broader family objectives. Taking the time to obtain advice before entering care can help ensure that both the older person and their family make informed decisions with confidence.

In close to 57 years, I have received a lot of advice from many sources. Starting from my parents, my friends, community members, work colleagues, mentors across these fields as well as my clients. Below are a few that stand out. Some of which I live by, some I need to take more notice of. 1. Treat others as you would like to be treated. If you can be anything in this world, be kind. 2. It is never as bad as you think and its never as good as you think. 3. If it sounds too good to be true it usually is. 4. If you have bad news to deliver, get it over and done with. The longer you wait the harder it will be to deal with for you and the recipient. 5. It is impossible to know everything. If you are stuck, ask for advice, decent people will always help. 6. Comparison is the thief of joy. 7. If you want to learn something, surround yourself with people who see things differently than you. Collaboration is a great problem solver. 8. Borrowing to invest magnifies your result. If it is a crap investment, you will lose more by borrowing. If it is a great investment, you will get a great return in the long run. 9. Understand the importance of community and contributing to community groups. Volunteering and doing things for others provides immeasurable rewards. 10. Investing in anything (bank deposits, shares, property) all involves risk – the secret is to understand the risk you are dealing with. 11. Making mistakes is part of life, just get better at not making the same mistake twice. 12. Every investment needs to pass a “sleep at night” test. If you cannot sleep at night, do not invest in it. This test is different for every individual. 13. If you have a “bucket list” of things you want to do – tell others! Telling others will massively increase the chances of you achieving your bucket list items, because people will want to help you with your list. 14. Compounding investment returns are the eighth wonder of the world. 15. Measure your progress, it is OK to count your money. 16. Experience the thrill and energy of live music! 17. The only way to grow is by putting yourself in unfamiliar and uncomfortable situations. 18. The best time to invest is yesterday. 19. Be curious, it is amazing what you might find out. 20. Invest regularly, automatically and for the long-term, it pays off big time! 21. The best investment you can make is investing time and money with the people that mean the most to you. Invest in meals, get togethers, laughter, weekends with special friends and family – there is nothing like it!

In today’s digital world, scams are becoming increasingly sophisticated and widespread. As accounting professionals, we see firsthand how scams can impact businesses and individuals, from identity theft to fraudulent invoices. It’s more important than ever to stay vigilant and take proactive steps to protect your finances and sensitive information. Common Scams Targeting Australian Businesses Phishing Emails: These are emails that appear to be from legitimate organisations, such as the ATO or your bank, asking you to click a link or provide sensitive information. Invoice Scams: Fake invoices are sent, often with subtle changes to the payee details. Business Email Compromise: Cybercriminals hack email accounts and impersonate executives or suppliers, requesting urgent payments or confidential data. Tax Scams: Fraudsters pose as the Australian Taxation Office, demanding payment, threatening legal action, requesting changes be made to your MyGov account. Warning Signs to Watch Out For Scammers are crafty, but there are tell-tale signs to help you spot a dodgy approach: Unexpected requests for payment or personal information Spelling and grammar mistakes in emails or messages Unusual urgency or pressure to act quickly Inconsistencies in email addresses or payment details Requests to transfer funds to unfamiliar accounts How to Protect Yourself and Your Business Verify Before You Pay: Always double-check invoice details and payment requests, especially if they’re unexpected. Get on the phone and confirm with the supplier directly. Educate Your Team: Make sure your staff know the risks and signs of scams. Hold regular training sessions and circulate updates about new scam tactics. Use Strong Passwords: Ensure all accounts use strong, unique passwords. Consider multi-factor authentication for extra security. Update Software Regularly: Keep your systems and antivirus software up to date to patch vulnerabilities. Secure Your Data: Back up important files and restrict access to sensitive information only to those who need it. Report Suspicious Activity: If you suspect a scam, contact the ACCC’s Scamwatch or your bank straight away. Early reporting can help prevent further losses.  What To Do If You’ve Been Scammed If your business falls victim to a scam, don’t panic. Immediately contact your bank, the police, and your accountant. Preserve any evidence and report the incident to Scamwatch (www.scamwatch.gov.au). Quick action is key to minimising potential harm.

How to Process Payday Super in MYOB & Xero From 1 July 2026, employers are required to pay superannuation at the same time employees are paid. To avoid ATO penalties, super contributions must generally be received by the employee’s super fund within 7 business days of payday. If you use MYOB or Xero payroll, the process is straightforward, but it is important to submit and authorise super payments as soon as possible after each pay run. Processing Payday Super in MYOB Super is processed directly through MYOB. The super amounts will prefill based on the pay runs processed. To process and authorise super in MYOB: In MYOB, go to ‘Payroll’ then click ‘Super payments’ It will ask you to ‘login’, click login Click the green ‘create super payment’ button in the top right corner Select all super payments (these should all be from the pay run just processed), and click ‘record’ Click ‘yes’ and continue to authorise payment Click ‘authorise’ Click ‘get code’ which will send an SMS to the authorised mobile number Enter the code into the ‘authorisation code’ field and click ‘authorise’ The ‘Success!’ message should appear, and the status updated to ‘processing’ Once the payment is processing, you do not need to do anything else, the super payment will be automatically direct debited from your nominated bank account. Processing Payday Super in Xero Super is processed directly through Xero. The super amounts will prefill based on the pay runs processed. To process and authorise super in Xero: In Xero, go to ‘payroll’ then click ‘superannuation’ Click ‘add super payment’ or click into the box ‘X unpaid contributions’ Select the super payments (if multiple, then select all) Click ‘submit for approval’ on the right-hand side Click ‘continue to approve’ Enter the SMS authorisation code sent to your phone, then click ‘verify and pay’ Once approved and verified, the batch status updates to ‘processing’ Once the payment is processing, you do not need to do anything else, the super payment will be automatically direct debited from your nominated bank account. Need assistance with Payday Super? If you’re unsure whether your payroll setup is ready for these requirements, contact your accountant. We can help review your payroll processes and ensure super payments are being processed correctly and on time.